Current Patients
The fastest way to communicate with your care team for your non-urgent and routine needs is directly is through our Patient Portal.
From the portal you can:
Request a refill
Ask a question
Request an appointment
View lab results
Join a televisit
And more!
If you’re a first time user, please request a linked portal account from our medical secretaries
via email info@hisbranches.org or call 585.235.2250.
You can view instructions on accessing the portal both using the web browser and via the Healow app HERE.
Need a wellness visit for a job or school? Update your medications or vaccinations? Set up a mental health counseling visit?
You can also call our office to schedule an appointment during office hours at 585.235.2250.
For After-Hours Patient Assistance:
If our offices are closed and you need medical assistance, please call our 24 hour answering service at 585.235.2250. If you are experiencing a medical emergency, please call 911. If you are experiencing thoughts of harming yourself or others please call 211.
Preparing for Your Appointment
When coming to His Branches for your appointment,
please come prepared with the following:
A Photo ID
Insurance Card (if you have any type of insurance, including Medicare or Medicaid.)
If you don’t have insurance, please bring proof of your household income (a recent check stub or letter from your employer), and cash or check to pay for your visit
